How cuan18 collects, uses, protects, and manages your personal information. Your privacy and data security are our top priorities.
Last Updated: January 2026
cuan18 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, how we protect it, and your rights regarding your personal information. By using our platform, you consent to the data practices described in this policy.
We comply with international data protection standards and employ industry-leading security measures to safeguard your information. We will never sell, rent, or share your personal data with third parties for their marketing purposes without your explicit consent.
When you create an account on cuan18, you provide us with personal information including:
When you access and use cuan18, we automatically collect certain technical and behavioral information:
We may receive information about you from third-party sources including:
cuan18 uses your personal information for the following purposes:
Note: You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences. This will not affect transactional communications necessary for account management.
Under international data protection regulations, we process your personal data based on the following legal grounds:
cuan18 does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients for specific purposes:
All service providers are contractually bound to use your data only for the specific purposes we authorize and to implement appropriate security measures.
We may disclose your personal information to law enforcement, regulatory bodies, courts, or government agencies when:
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
cuan18 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While we implement robust security measures, you also play a crucial role in protecting your account:
cuan18 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
| Data Category | Retention Period |
|---|---|
| Account Information | Duration of active account + 7 years after closure (for legal compliance) |
| Transaction Records | 7 years from transaction date (AML/financial regulations) |
| KYC Documents | 7 years after account closure (regulatory requirements) |
| Betting History | 7 years from bet placement (dispute resolution and auditing) |
| Marketing Consents | Until consent is withdrawn + 2 years |
| Customer Support Records | 3 years from last communication |
| Technical/Usage Data | 2 years (unless aggregated/anonymized) |
After the retention period expires, we securely delete or anonymize your personal data. Anonymized data (data that cannot identify you personally) may be retained indefinitely for statistical and research purposes.
You have the following rights regarding your personal data held by cuan18:
You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings or by contacting customer support.
You may request deletion of your personal data in certain circumstances. However, we may be legally required to retain certain information for up to 7 years to comply with financial, anti-money laundering, and gaming regulations.
You may request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of data you have contested.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds.
Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at:
We will respond to all legitimate requests within 30 days. We may request additional information to verify your identity before processing requests.
cuan18 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. A cookie is a small text file stored on your device by your web browser.
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect platform functionality and prevent you from using certain features. Refer to your browser's help documentation for instructions on managing cookies.
cuan18 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:
By using cuan18, you consent to the transfer of your data to our international servers and service providers, subject to the protections described in this policy.
cuan18 services are strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the associated account.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
cuan18 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:
We encourage you to review this Privacy Policy periodically. Your continued use of cuan18 after changes are posted constitutes acceptance of the revised policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Our data protection team will respond to all inquiries within 48 hours during business days.
All data transmission uses 256-bit SSL encryption, the same standard used by major financial institutions to protect sensitive information.
We never sell, rent, or share your personal information with third parties for their marketing purposes. Your data stays private.
Personal data is accessible only to authorized personnel on a need-to-know basis. All access is logged and monitored.
We comply with international data protection standards, KYC/AML regulations, and gaming industry best practices.
You have full rights to access, correct, delete, and control how your personal data is used. We honor all legitimate requests.
Our security systems monitor for suspicious activity around the clock to detect and prevent unauthorized access.
Learn more about our platform policies, responsible gaming commitment, and frequently asked questions to make the most of your experience.